Frequently Asked Questions
What happens when I go to the ER?
Within 10 minutes, we first confirm your medical information and triage--review and sort--your injury. Then, within minutes, you move into a treatment room. Within 25 minutes or less, a board-certified doctor will see you, review your case and start treatment.
How long will I wait to be seen?
Our door-to-doctor time runs about 20 minutes. We treat effectively and quickly at Botsford. Our patients appreciate our service as shown by our great customer satisfaction ranking.
What should I bring with me?
What if I have heart attack symptoms?
Botsford offers treatment to open blocked or clogged arteries, including angioplasty, and we're available 24/7.
What if I have stroke symptoms?
Botsford has an on-call stroke team who responds within minutes of a patient arriving with new stroke symptoms. When appropriate, they administer potentially lifesaving clot buster (fibrinolytic) medication. The team's neurologist follows all stroke patients through their hospital stay. And, in-hospital rehab is available to return patients to their homes ASAP.
What if I have a broken bone?
An initial evaluation by our emergency doctor drives your treatment plan. If needed, you will then be evaluated by a board-certified orthopedic doctor while in our Emergency & Trauma Center. You may also be referred to one of our outstanding orthopedic doctors for care once your injury's swelling goes down.
If I need X-rays, MRI or CT scans, can Botsford do these?
Absolutely. We have all this test equipment available near our Emergency & Trauma Center.
How will my doctor know what has happened to me?
Our Emergency & Traum Center is completely computerized and your doctor, if affiliated with Botsford, can access patient records, x-rays and lab results from the Internet. If your doctor is not hooked up, we will fax your emergency record to him or her. This keeps your doctor up-to-date.
Will a resident or intern treat me?
It's quite possible, because Botsford is a teaching hospital. You may be seen by a resident or intern, but you will always also be seen by a board-certified, emergency medicine doctor.
How does ambulance staff decide to which hospital to take me?
An ambulance has an obligation to take you where you request within reason. Botsford's Emergency & Trauma Center is the only hospital in Oakland County that never diverts ambulances elsewhere, because in an emergency, every minute counts.
Is the Emergency Center a frightening place?
What can truly be frightening is having a medical emergency. By placing your trust in Botsford's knowledgeable and caring doctors, nurses and technicians, you can rest assured that we'll give you great care. Each year, more than 50,000 patients--better than 90%--"highly recommend" Botsford for emergency care.
Are there any other important reminders?